Wren Urban Nest requires all guests to provide a valid credit or debit card on check- in. The hotel will pre-authorise your card for your full room rate (unless the room rate has been paid in advance) plus €50 per room for any additional charges which you may incur during your stay with us. If preferred, payment can be made in cash on check-out for any charges incurred. A ‘pre-authorisation’ is not a charge. The guests’ issuing bank/credit card company holds the pre-authorised amount temporarily from the available balance of the card holder’s account for the hotel to use. Pre-authorisation is a common process followed at check-in.
A pre-authorisation request is made by the hotel’s card terminal to the card holders’ bank, your bank/credit card company authorises the funds and sends an authorisation code to the hotel. This confirms the availability of the requested funds in
the card holder’s account to cover charges in the hotel (if any). This authorisation code is expected to be used when the transaction is about to complete (that is on check-out). If the authorisation code given by your bank/credit card company is not used by the hotel, this means that your account had no incidental charges during the stay OR the hotel has
secured funds through other means (cash or another card) and has had no need to use those reserved funds OR does not wish to proceed with the transaction due to other reasons.
Please note the pre-authorisation amount held can take 5-7 days to be released back on a credit card and up to 15 working days on a debit card. Some issuing banks and building societies may take longer specially for cards issued outside of Ireland. If you have any queries regarding the pre-authorisation after check out please contact your issuing bank/credit card company. Wren Urban Nest accepts no responsibility for any bank or credit card charges should your account become overdrawn as a result of this.